Email and the Internet

How can I monitor how my staff are using email and Internet resources?

There are computer programs available to track the way that staff use their computers, and to check that they are not used excessively for personal use. As a first step, however, work out a business policy on the use of email and Internet resources. This is best done in consultation with staff, to ensure that the policy is understood and implemented so that the resources are used effectively. It is good practice to allow staff some freedom for personal use of the Internet and email, but this should neither be excessive, nor interfere with their work, and should not include circulating large attachments.